Frequently Asked Questions

Everything you need to know about bringing Lily Garden's home essentials into your space.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for home decor items?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.

Are your textiles and bedding sustainably sourced?

Yes, at Lily Garden, we prioritize sustainability. Our linens and cotton collections are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under ethical conditions.

What should I do if my item arrives damaged?

We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.